At LALISA, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we offer the following return and refund policy:
1. How to Return an Item:
- Time Limit: You have 30 days from the date you received your item to request a return or refund.
- Condition: The item must be unused and in its original packaging. If the item is damaged or missing parts, it may not be eligible for a return or refund.
- Receipt: Please include your receipt or proof of purchase with your return.
2. Return Steps:
- Contact Us: Call us at (248) 679-4609 or email us at info@kareshihome.net to let us know you want to return an item and get a Return Authorization Number.
- Pack It Up: Carefully pack the item in its original packaging.
- Ship It Back: Send the package to: Address: 16895 Highland Ln, Northville, MI 48168
- Processing Time: Once we receive your return, we’ll inspect the item and process your refund or exchange within 5-7 business days.
3. Refund Details:
- Refunds will be issued to your original payment method. It may take 5-10 business days for the refund to appear in your account after we process it.
4. Shipping Costs:
- You are responsible for return shipping costs, unless the item is defective or not what you ordered.
5. Need Help?
- If you have any questions or need assistance, feel free to contact us:
- Phone: (248) 679-4609
- Email: info@kareshihome.net
We want you to be happy with your purchase, so please let us know if there’s anything we can do to help!