At LALISA, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we offer the following return and refund policy:

1. How to Return an Item:

  • Time Limit: You have 30 days from the date you received your item to request a return or refund.
  • Condition: The item must be unused and in its original packaging. If the item is damaged or missing parts, it may not be eligible for a return or refund.
  • Receipt: Please include your receipt or proof of purchase with your return.

2. Return Steps:

  • Contact Us: Call us at (248) 679-4609 or email us at info@kareshihome.net to let us know you want to return an item and get a Return Authorization Number.
  • Pack It Up: Carefully pack the item in its original packaging.
  • Ship It Back: Send the package to: Address: 16895 Highland Ln, Northville, MI 48168
  • Processing Time: Once we receive your return, we’ll inspect the item and process your refund or exchange within 5-7 business days.

3. Refund Details:

  • Refunds will be issued to your original payment method. It may take 5-10 business days for the refund to appear in your account after we process it.

4. Shipping Costs:

  • You are responsible for return shipping costs, unless the item is defective or not what you ordered.

5. Need Help?

  • If you have any questions or need assistance, feel free to contact us:

We want you to be happy with your purchase, so please let us know if there’s anything we can do to help!