Welcome to LALISA. To ensure a smooth and positive experience for all our customers, we have established the following selling policy:

1. Introduction

Welcome to Lalisa Doll Store! We are dedicated to offering high-quality dolls and exceptional service. This Sales Policy outlines the terms and conditions for shopping with us.

2. Ordering

  • How to Order: You can place orders online through our website or visit our store in person. For online orders, please ensure that you provide accurate shipping information and payment details.
  • Order Confirmation: After placing an order, you will receive a confirmation via email or phone within 24 hours.

3. Payment

  • Payment Methods: We accept various forms of payment including cash, credit/debit cards, and secure online payments.
  • Online Orders: Payment is required at the time of order placement. For in-store purchases, payment is due upon receipt of the items.

4. Delivery

  • Delivery Service: We offer delivery services within the Northville area and nearby regions. Delivery times will be provided at the time of order confirmation.
  • Large Items: For larger dolls or items that require special handling, we will coordinate a delivery time that works best for you.

5. Returns and Refunds

  • Return Policy: Customers may return or exchange products within 7 days of receipt if the item is defective or not as described. The product must be in its original condition and packaging, with the purchase receipt included.
  • Refunds: If the product is found to be defective or incorrect, we will issue a refund or process an exchange according to your preference.

6. Warranty

  • Product Warranty: Dolls purchased from Lalisa Doll Store come with a manufacturer’s warranty. Details of the warranty will be provided with the product.
  • Warranty Claims: To make a warranty claim, please keep your purchase receipt and warranty documentation.

7. Contact Information

  • Phone: (248) 679-4609
  • Address: 16895 Highland Ln, Northville, MI 48168
  • Email: info@kareshihome.net

For any questions or assistance regarding your order, products, or our sales policy, feel free to reach out to us.

8. Policy Updates

  • Changes: We may update this Sales Policy periodically. Any changes will be posted on our website with an updated effective date. Please review this policy regularly to stay informed about our practices.

Thank you for shopping with Lalisa Doll Store. We look forward to serving you!